In 2017 there was an 8 29 increase per business in chat demand in comparison to 2016.
Live chat service software.
Tawk to is free forever live chat software that includes many features usually found only in paid plans.
Livechat is an online customer service software with online chat help desk software and web analytics capabilities.
Millions of business users communicate with billions of end consumers via tawk to.
It also includes dozens of native integrations with a focus on ecommerce platforms such as bigcommerce shopify zen cart.
Tawk to is the world s 1 most widely used live chat software.
In fact more than half of all consumers prefer to chat with someone online as opposed to calling a company for support.
In terms of consumer preferences live chat is the leading contact method for brand communication ahead of phone email and social media.
Live help now has been awarded best live chat software 8 years in a row.
That s 1 5th of the world s population.
41 of people expect websites to offer live chat.
Operators can use features such as canned responses in live support software to offer real time quality answers.
Live chat software each year we release a customer service report where we sum up the most crucial stats about businesses using chat tools.
It was first launched in 2002 and is currently developed and offered in a saas software as a service business model by livechat software s a.
With live chat your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other members to reduce resolution time.
Over 30 000 companies from 150 countries use livechat.
Convert visitors into customers while you sell more get personal and add a human touch to your live chat conversations.
Live chat software for customer service helpdesk support and ecommerce integration.
Live chat software has become the new must have in customer service.
More than 35 of all websites that use live chat use tawk to.
In fact over 1 7 billion end consumers interact with a tawk to widget each and every month.
Our powerful enterprise and call center ready web chat software for websites features real time visitor monitoring sms text support multi brand support and automatic or manual tagging of every live chat.
Chat history support ticket creation from chats automated triggers and sneak peek which allows agents to see what their customers are typing before they hit send.
Companies use livechat as a single point of contact to manage from one software all customer service and online sales activities.
Join over 131 000 customer support heroes around the world and start your free trial today.
Livechat premium live chat software for business.
Try now chat for free.
